FAQ

What are the features of my file? (size, resolution, format)

• If your file weighs more than 25 MB, it must be finalized and do not require any change.
• Your file must be on a real scale with a resolution between 150 dpi and 300 dpi to ensure good printing quality.
• If your file weighs less than 25 MB, you can use our customization tool to adjust its format.

Accepted files are in format: TIFF, PDF, PNG, or JPEG (Warning: for DTF printing, avoid the JPEG because it does not manage transparency).
Recommended colorimetric mode: RGB, for an optimal range of colours.

Other important points:

• Fonts must be vectorized, integrated or converted to images.
• A color profile ICC must be assigned to your file.

For more details, see our Printing Guide. 

How will my pattern be printed?

• Files less than 25 MB : You will have a preview on our site before printing and will be able to adjust certain parameters.
• Files over 25 MB : They will be printed directly according to the chosen mode (image placed, repeated to the piece, or meter) without an overview available.

If you have any doubts about the rendering, opt for our bAT option 10€, which includes a sample before full production.

For repeated reasons (all over):
Make sure the repeat is perfect and tested beforehand, otherwise unwanted offsets or lines may appear on the printed fabric.

Will my files transferred to your platform remain private?

Yes, all the files we receive are strictly private and are not preserved. For this reason, we ask you to return your files each new order.

Why ask for a sample?

Ordering a sample allows you to check:

• That your motive respects dimensions and colours i'm sorry.
• The absence oferrors in the original file.
• The quality of the chosen fabric.

Note: The colours visible on the screen may differ from those printed. The nature of the fabric can also influence the rendering: some fabrics accentuate the colors while others attenuate them.

How do I order a sample?
Choose a sample of 50 cm directly on the product sheet of the desired fabric.

What fabrics can be used for custom printing?

We print mainly on fabrics of cotton and polyester.

You can consult the complete list of our materials with their characteristics (reducing rate, laize, weight) here: OUR MATERIALS

What are the first steps to customize my fabric?

• Step 1: Prepare your file
  Make sure your design meets our requirements (format, size, resolution). See our full guide here: Customization assistance.

• Step 2: Choose your fabric
  Discover the characteristics of our materials to select the one that suits your project (clothing, decoration, accessories).

• Step 3: Test your creation
  Order a 50 cm sample to check your pattern on the selected fabric.

What tools are available to help?

• Online creation: Use our customization tools to adjust, repeat or position your pattern directly on the site.
• Print preview : View the rendering of your pattern online (for <25 MB files).
• BAT Service: Choose this check if you want to validate a model before final printing.

Do you still hesitate? Contact us!

We are here to accompany you in your approach.

• Telephone: +33 04 22 59 06 36
• Email: [email protected]

What fabrics do we offer?

Discover all our fabrics and their features detailed in our guide to contents.

Why choose polyester?

Polyester offers many advantages, including:

• Better fixation and preservation of colours when printing digitally.
• Ideal for clothing thanks to its properties: fineness, sweet, lightness, and resistance.
• An easy maintenance: it fry little and dry quickly.
• Maintenance advice: Washing at 30 °C preserves fiber quality.

Why choose cotton

Cotton is a versatile natural material, ideal for:

• Projectsclothing (shirts, dresses, etc.).
• Projectsfurniture (cousins, curtains, bed linen, etc.).

With a so-called printing technique "live", cotton guarantees a result light and coloured.

What are the different tissue certifications?

• French Impression: All our fabrics are printed in France (manufacture on request is made on quotation).
• Certified inks:
  • OEKO-TEX® for printing on polyester fabrics.
  • GOTS for direct printing on cotton fabrics.
• OEKO-TEX® certified fabrics: Some fabrics such as fleece, sponge, burlington, cotton poplin, cotton veil, cotton canvas, and velvet also have this certification.
• Certifications EN-71: Woven fabrics 410, rigid felt, canvas canvas, and minky.

Can I order a tissue sample?

Yes, you have two options:

1. Pack of tissue samples : Contains all our customizable materials to allow you to touch, test and compare colors and textures.
2. Custom sample : Print out 50 cm of your pattern to visualize the result before ordering in larger quantity.

Order directly via our website to prepare your project.

I need help with sewing

We propose only raw fabric, not finished products.

Need help with your project?

• Contact us at +33 04 22 59 06 36 or by email to [email protected].
• Together, we will study your project and will be able, if necessary, to propose a suitable solution on estimate.

I need help drawing my patterns

We ask that your motive be finalized, ready to be printed, without retouching or checking on our part.

• Attention: We do not correct reasons or repetitions. Your file is printed as received.

To ensure optimal rendering, we recommend ordering a sample to verify:

• The colours of your motive.
• The size and proportions.
• The repetition (if applicable).
• The rendering on the fabric selected.

For more security, you can also opt for our bAT service.

Need some help?
Contact us at +33 04 22 59 06 36 or by email to [email protected]. We are available to answer your questions and guide you.

How can I look for repeated defects in my design?

To check if your pattern is repeatable, follow these steps on Photoshop:

1. Open your design.
2. Go to the tab and click on .
3. Then you will see a repetition of your pattern.

If any features or defects appear:
This means that your pattern is not perfectly repeatable. These defects will be visible on the printed fabric. Remember to fix these imperfections before sending your file.

How do I save my image file in RGB format?

• On Photoshop:

  1. Open your file.
  2. Go to the tab Image.
  3. Click Mode then select RGB colours.

• Without Photoshop:
  You can use free online tools to convert your files to RGB format.

Need more help customizing your file?
Check out our dedicated pagehelp with customization for detailed advice and useful tools.

How to place an order?

On tissus-print.com, several options are available to you depending on your need:

1. My file is ready

   • I choose my fabric and follow the instructions given.

2. For a pattern repeated over several meters

   • Use the tool: Create a repeat pattern – Per metre.

3. For a repeated pattern a precise number of times

   • Use the tool: Create a custom pattern – Room.

4. For a single image positioned on a fabric film

   • Use the tool: Pattern placed by meter.

5. For collage or mounting with multiple images

   • Use the tool: Create editing.

Tip before wholesale: Order a sample of 50 cm to check the rendering of your pattern and fabric.

How do I track my order?

• Once your order is validated, you will receive a confirmation mail.
• When the carrier will take over your package, a monitoring number will be sent to you by email (check your spam). This number will allow you to track your package in real time.
• For more information on the status of your order, log in to your personal space on our website.

Need more advice or assistance?
Discover our full guide on customization and tools through this page: Customization assistance.

What means of payment are available?

We offer several secure payment options:

• Bank card via the secure site of the Banque Populaire.
• PayPal, including payment in 4x free of charge.
• Cheque (longer treatment after receipt of the regulation).
• Bank transfer (longer treatment).

For more information on our terms and guarantees, visit our dedicated page: Secure payment.

Detailed information on delivery methods, times and costs is available on our dedicated page:

DELIVERY

Yes, we offer quantity discounts for certain products, including:

• Declining prices from 10 meters of custom fabrics purchased (indicated on the product sheets).

For a wholesale order: You can ask for a free quote.

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A BAT, or Shooter Good, is a numerical overview of your custom pattern on the textile product you have chosen. It allows you to view what your pattern will look like once printed.

For custom products :

It is important to note that the BAT preview does not take into account the color of the selected product. For example, if you choose a black sheet, the BAT will show your pattern on a white background. However, during the actual printing, your pattern will be printed on the black sheet, without white background. Thus, the BAT gives you a precise idea of the pattern, but for the color of the final product, refer to the color selected when ordering.

Click here to learn more about the BAT.

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